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Faq

INFO COVID19


Per aspera ad astra, the ancients used to recite.

The Valentini Family Village, a 100% Family Care Village.

Hospitality and attention to our families means not only dealing with services, baby food, and entertainment.  It means also to take care about hygiene and security.

 Summer 2020 was a test bed to test the actual ability to deal with health emergencies as well.  Now that everything is clearer and the situation understandable, we know what to pay particular attention to.

We take care of your safety.

 We always have done it, and we will continue to do so.  Now we explain how.

 





HOW CHECK IN WILL BE:

To reduce the time you spend at the reception, we will ask you to check in online a few days before your arrival.
You can do this filling on the form online we will send or by phone and by sending a copy of your identity card and authorization to the processing of personal data.
We will register your data, so that on the day of arrival it would be enough to show the same identity card and to have access to the room in a few minutes.



ROOMS AND COMMON SPACES:
Cleaning has always been one of the guarantees we offer to customers who choose to stay in our hotels.
Today, we add environmental sanitation.
For this reason, in addition to hygiene products, we will use disinfectants against viruses and bacteria, in accordance with the directives of the Ministry of Health. The cleaning and sanitation of internal and external common areas is guaranteed during the day at regular intervals. To ensure individual safety, there will be hygienic hand liquid dispensers.




BREAKFAST:

Your dreaming breakfast will return to cheer up your awakenings.  In fact, by ensuring the protection of food, the sanitation of utensils and especially of your hands at the entrance to the restaurant, it will be possible to use the breakfast buffet as in the past.  Thanks to the masks , worn both by the staff and by our guests, keeping the right distances, you can safely enjoy your fabulous breakfast, in order to start an amazing day.

 But if all this doesn’t reassure you enough, you will always be free to come to the restaurant, choose your breakfast and take it to your room.  Our staff Will always be there to help and for any information and request.




RESTAURANT:
 

We have spaced all tables in the restaurant areas according to regulations.  The staff have been trained in prevention and will regularly wear nose and mouth protection devices for their own health and for that of others.  Reminding all our guests that at Valentini Village it will also be possible to taste appetizing wraps and pizzas in the Las chi Goda area.  It is also possible to decide for a take away food, to eat under your umbrella.





ACCESS TO THE POOL:

Access to the pool will be allowed as usual.  The staff responsible for the hygiene and safety sector will ensure that the flow is regulated.  The sunbeds are sanitized and spaced according to regulations.






ACCESS TO THE FITNESS AREA:
 

Access to the gym is guaranteed and daily sanitized , as Well as all the area, by specialized operators.  To respect the safety and hygiene measures, the turnout to the area is allowed to a maximum of two people at a time.  For this reason it would be advisable to book.  Once the tools and machinery have been used, our kind customers are invited to sanitize with the products they will find on site all the tools used.





MINICLUB AND BABYCLUB:

As for regional and national provisions, baby club / nursery and mini club will be allowed in the number and in the relative spaces indicated by the ministerial provisions.  Thanks to our large indoor and outdoor spaces we can guarantee this service for our guests.  All the premises considered are regularly sanitized.  Children are registered.  Entrance is allowed after having checked the temperature.

 The personnel assigned to these services are constantly monitored and equipped with respiratory protective devices.  In every area of children aged 6-12 we will find sanitizing gel (but we prefer to always have them clean their hands with soap and water, as you should always do !!)

 

Because safety is important
as well as living a holiday full of emotions
And we don't want to lose your smiles.
 

Parking Solutions

At the Valentini Family Village you can decide which car park you prefer!

PARKING ON SITE
Available with an extra charge of Euro 10,00 per night. To be reserved when booking.
If you have reserved a parking space on site, simply drive to the hotel and leave your car parked with the help of the reception staff.


OUTDOOR PARKING
Located 200 meters from the hotel: always available. Free of charge.
If you have reserved a parking space in the outdoor car park, we recommend that you:
-Go to the hotel and go to the reception
-the reception staff will show you the luggage room, provide you with a map with all the directions to the car park and the access code
-you can then walk a few minutes back to the hotel

What are the new services?

This year we have lots of new services, including for children:

Face painting, Table Football, Ping Pong, Cinema, Gonfiabilandia, Dance School, Foam Party, Mille Bolle Blu, Ginetto's Fairy Tales, Karaoke, The Magician and the Top Hat, Games Without Borders, Casino Royale, Treasure Hunt, Cooking Lab;

For adults however, we have all the new activities of the Wellness Village: zumba, martial arts, pilates, yoga, aquafitness, massages.

We then have a real nursery for the little ones, and a mini club space for up to 12 years old.

Finally, our Food&Drink news: Luverie Time, Monday of the village, Ginetto il Drinketto, Gina la Merendina, Gino lo cues, Happy hour Village for all ages and themed dinners in the garden.

is there insurance for our vacation?

Book now our offer.

The Valentini Family Village Hotels are partners of Allianz Global Assistance and, with a simple click, you can activate an insurance policy that protects your booking in case of any unforeseen events force you to give up, postpone or shorten your holiday.

ALLIANZ BOOKING PROTECTION is specifically designed for hotel stays.

What are you waiting for? Book your stay now to get the best price!

• Booking Protection: provides for the refund of the contractually penaltyes applied for the cancellation of the stay due to: illness, injury or death of the Insured or a family member and inability to reach the place of stay

• Booking Protection Plus: also provides for coverage of medical expenses during the stay, ensuring medical advice by telephone, free sending of a doctor, transport to equipped facilities and medical return and nursing assistance at the Insured's residence.

Insure your holiday in Bellaria Igea Marina with Allianz Booking Protection within 24 hours of the confirmation of your booking.

After the booking confirmation you will receive an email with the link to proceed and you can decide whether or not to take advantage of this service.

What are the check-in and check-out times?


The rooms are available from 2.00 pm, however if they are ready earlier we will gladly give you the keys.
Our goal is not to leave you in a boring wait and to deliver your room to you as soon as possible. If your room was not occupied the night before the day of your arrival, you will find the room ready from early morning. Otherwise, we will prepare it for you as soon as it is released.

If you want to travel comfortably and arrive in the morning even if the room is not available, you can check in, leave your luggage if you wish at reception, park the car and perhaps take a walk on the beach.

On the day of departure the rooms must be vacated by 10.00 am.
However, if you wish to spend your last day with us we can happily store your luggage.

How do I pay for my stay?



You can pay by credit card (Mastercard-Visa-American Express), debit card, cash or bank transfer.

What are the conditions of cancellation? What if I leave early?



IN CASE OF CANCELLATION?
  • In case of cancellation of the reservation after the deadline or no-show, the deposit will be retained.
The deposit cannot be refunded in any situation, nor for any event or reason.
We will issue a voucher for the same amount that can be used within 12 months from the date of issue, if the cancellation occurs within the established deadlines.
  • In case of early departure during the stay, a penalty equal to 100% of the estimated stay will be required.

Is it possible to reach the hotel by train?

By Car
A14 Motorway RIMINI NORD (Rimini North) junction, follow directions to BELLARIA IGEA MARINA and at the second roundabout, the one on the Strada Statale SS-16 (A road) take the last exit and continue on the SS-16 until the BELLARIA exit. Turn left and take the road just after the bridge that runs along the river. When you get to the seafront continue left until you reach Via A. Panzini, 145.
 
By Train
Bellaria Igea Marina is on the Rimini-Ravenna coastal line, the hotel is near the Bellaria railway station, where there is a taxi rank to reach the hotel (500 metres approximately). Alternatively, you can get to the Central Station in Rimini and from the square opposite the station take city bus no. 4 to San Mauro Mare (every 20 minutes approximately).
 
By Plane
The Rimini Airport (18 km): for a list of the flights see
www.riminiairport.com
Bologna Airport (110 Km): for a list of the flights see
www.bologna-airport.it
Shuttle service to and from the “Marconi” Airport in Bologna to the Adriatic Riviera:
www.shuttleriminibologna.it
 
By Coach
During the summer there are many connections by coach to the main Italian cities, especially in the north.
Alternatively, we provide a shuttle service upon payment from the Rimini railway station and from nearby stations as well.

Do you accept pets?

We accept small pets but not in the restaurant or in the relaxation/pool areas. Please tell us when you book about any possible request you may have.

Is there a laundry service?



No we do not have a laundry service.

I suffer from celiac disease and my child is allergic to milk. Do you have any special menus for us?


Our kitchen is not certified for celiacs, therefore we cannot guarantee the non-contamination of the products.

All catering services are buffet style, therefore it will not be possible to make changes to the daily menu.

What vegan food do you serve for breakfast?

In addition to vegan croissants, milk made from soybeans, rice and almonds, there is fresh fruit, nuts and fruit salad, as well as rice and corn crackers. We will always be available for any requirement you may have.

Do you have a baggage deposit?

There is a baggage deposit at reception.

Do the rooms have air-conditioning and Wi-Fi?

All the rooms have air-conditioning and Wi-Fi. These services are already included in the prices quoted in the price list.

How much is tourist tax?

This summer, too, the municipality of Bellaria Igea Marina has decided not to apply tourist tax to our guests.

What services do you provide for children? Is there a supplement for them?


Our hotel is a family hotel dedicated to young children.

Upon request, camping cots or beds with side rails and baby bathtubs are available in the room.

Adjacent to the restaurant there is an area equipped for preparing food for the little ones.
Microwave, bottle warmer, crockery and cutlery for children and a small refrigerated corner with cheeses and grated cheese.

What does the children’s entertainment consist in? Is there a babysitting service as well?

The hotel offers entertainment every day at the following times:

From 10:00 to 12:00 - Mini Club and Junior Club in the pool and beach (depending on age)

At 11:00 - Aquagym

At 12:00 - Aperitif Game

• From 4pm to 6pm - Mini Club and Junior Club (depending on age)

• At 5pm - Snack all together!

• From 8.30pm to 9.00pm - Baby Dance

During these times our entertainers will take care of your children (aged 4 and up) to keep them entertained with workshops, drawings and games, all within the structure. Every afternoon except Saturday.

Every evening there will be an event (magic shows, soap bubbles, dancing, juggling, etc.) visible in the calendar made available to you in the hotel lobby.

The Baby Club!
We have created a new service for the little ones, from 0 to 3 years old with specialized educators.
👶 Do you want to know more? Click here and read the Baby Club Page!

• From 3.00pm to 7.00pm - Baby Club ( at the Gambrinus hotel )

For the babysitting service, however, it will be possible to ask at the reception. In this case the service will be paid.

Do you provide beach towels?

Yes, of course we do! When you arrive you will receive beach towels which are part of your all inclusive beach service. You can conveniently return the towels to reception on the day you leave.

Are there any bikes for free use?

The bike rental service is free and available all day. All you need to do is ask reception for availability and for the lock and key and… off you go discovering Bellaria!
 

Do rooms have a balcony?

Basic rooms do not have a balcony while superior rooms have a balcony.

Do I have to let you know if I come back late?

We are always ready to welcome you, thanks to our 24-hour reception service.

Is there a charge for a sea view?

Our hotel does not have a sea view, as our large courtyard extends between the structure and the beach with the kiosk inside, the relaxation area, the large swimming pool and whirlpool and the children's area with games and inflatables.

If there is a family celebration, can you organize a special event?

It is always a pleasure for us to give value to our guests' anniversaries!
Contact the reception, our girls will talk to you about all the various proposals for birthdays, anniversaries etc..

Do I have to show my green pass to stay at the hotel?

Guests staying at the hotel do not need the Green Pass.
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